After an upgrade from vWorkspace 5.x to vWorkspace 6.x non-32 bit clients (Wyse, HP) are unable to communicate with the Connection Broker.
The error message be similar to this:
"Sign on failed: result= error 50. This version of the Virtual Access Suite (VAS) client does not support secure tickets. You must upgrade to VAS client 5.10 or higher".
Introduced in version 6.0; vWorkspace uses secure ticketing system for internal communication. Current Wyse Thin OS (WTOS), Windows Embedded CE6 and other non-32 bit clients do not support this.
To workaround this issue complete the registry modification outlined below. Ensure that this modification is implemented on all Connection Broker systems within the environment.
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry": https://support.microsoft.com/en-us/kb/256986
1- Open regedit (Start | Run | type REGEDIT | select OK)
2- Navigate to HKLM\Software\Provision Networks\Common\Load And License Manager
3- Create a new DWORD value titled CompatibilityMode and set the value to 1
4- Restart the Quest Connection Broker service