Password Manager is not working correctly.
Please see below for troubleshooting steps.
-Ensure that the Password Manager (PM) service is running
-Turn on debug logging via the Password Manager Control Panel applet, restart PM, reproduce error if needed and check logs
-Check that the right certificate is installed in the PM Control Panel applet and that the certificate name exactly matches the "friendly name"
-Make sure that no other webservers are using SSL on the PM server (if so change the PM port via the Control Panel applet)
-Stop the PM service and use netstat -aon |more to determine if any other application is listening on the PM port. (default is 443)
-From the Web-IT admin page, click on Password Manager and use the "fill out all fields" option and the servername or FQDN depending on the certificate. Do not use the IP address. Edit the HOSTS file in C:\Windows\System32\Drivers\Etc\ if need to resolve the IP to the servername.
-If using a private certificate authory (CA server) ensure that the Root CA certificate is imported into the Local Machines's computer store, under "Conole Root\Certifcates (Local Computer)\Trusted Root Certification Authorities\Certificates"
-You are unable to connect from the Web-IT server to the PM server, check firewall for TCP port (default 443). Make sure the port allowed matches the port assigned in the PM Control Panel applet
-If none of these troubleshooting tips resolve your issue please contact support.