Why doesnt my JClass license work?
There are several possible causes for this problem. In order to troubleshoot, there are several steps to follow. Please note that you do not need a license for the evaluation version of DesktopViews.
1. Do you have a license file?
This should be a file with the extension .license which Quest Software sent you. If you do not have a license you will need to request one using the license wizard or our online form; for more information, please visit: http://support.quest.com/Licensing/
2. Are you using the correct installer?
Please note that the JClass Desktopviews installers for the evaluation version are different from the installers for the purchased product. For JClass ServerViews installer is same but license determines what kind of product will be getting installed that is evaluation, Development or Production one.
3. Did the license wizard install the license without an error?
If you did not use the license wizard then you should try doing so. You can find the license wizard under the <JClassInstall>/bin directory. If the license didnt install correctly, please skip to step 5. If it did install correctly and you cant run the product, then the problem is likely not with the license, but rather with your classpath. Please check to ensure that the product JAR files are being referenced by your classpath. In addition, during license installation, the wizard would have asked you if you wanted to install the license in the JAR files. If you selected yes, then having the JAR files in your classpath will be enough. If you select no, you will need to reference the .jar and the .licenses file on your classpath.
4. Are you upgrading or moving the product?
If this is the case, and the license installed correctly but it appears that the new version is not being recognized or used (for example, you are still getting an evaluation watermark), then the issue is likely not with the license but with your classpath. First, try removing all the licenses via the license wizard. Second, install only the most up to date license(s). Last, check to make sure that your classpath is referencing the newest JAR files, not an old version or the evaluation copy of the JARs. In addition, you need to ensure that the .licenses file is being referenced. See Solution 4879 for more details:
5. Did the license wizard report an error?
If the license did not install, and likely reported and error, then there is likely a problem with the .license file which was generated for you. If you have modified the license in any way, then it will need to be regenerated. In order to verify the license contents we ask that you open the .license file in a text editor and check that the properties inside the file are correct. Youll want to ensure that the host name, type, product and version match what you purchased and match the machine you are installing on. For more information, see Solution 4894:https://support.quest.com/SUPPORT/index?page=solution&id=SOL4894
If you need to have a license regenerated, please contact our Licensing admins via http://support.quest.com/Licensing/
6. Source code is not being installed. In order to install source code you must have purchased source code. If source code was purchased, the source.code
flag in the .license file we sent you is set to true. For more information, please see Solution 4900:
AttachedareServerReports and ServerCharts license test class files:
-Tests whether JClass is licensed for yourenvironment and the license is properly installed.
-Displays information from your system necessary for JClass licensing and lists all installed licenses.