-
Title
How to create or repair HTML links for Attachments (Outlook or WebMail) -
Description
HTML attachment link from Outlook preview cannot be opened. Internet browser opens, but there is a white screen pointing nowhere.
-
Cause
HTML attachment link contains wrong server name or protocol. Server name and protocol has been generated during archiving. -
Resolution
Navigate to EM Manager App / Tools / Options / Archive Settings / LinksIf you plan to use attachment links in shortcuts (either Create links for attachments or Generate an HTML shortcut from template option from the previous tab) you must configure the link generator server on this tab.
In the Alias for attachment link URL enter the alias of your Archive Manager Archive server - the link generator server name. The ALIAS of your Archive Manager server can be accessed both from inside and outside the LAN.
NOTE: We recommend creating an ALIAS (DNS alias) for the Archive Manager Archive server. It will serve as a virtual name and changing the physical name of the Archive server will not affect the attachment links.
If the https channel will be used, check the use SSL checkbox and avoid using NetBios MAM server name - use FQDN instead.
After modifying these settings click Apply. Then click Yes to restart the relevant service (MAM Exchange Handler).
NOTE: If you are changing the link generator server name (after MAM server migration for example), you are going to need to REPAIR all MAM shortcuts to apply the change in each of them. You can do this from EM app / Archive view. Can be done on item, folder, mailbox and group level.
