Return
-
Title
How to use the Custom Ticket Rule Wizard to search for tickets with Approval data -
Description
APPROVAL_INFO is a field that can be used in the Custom Ticket Rule wizard to create rules or reports. -
Resolution
1. Go to AdminUI
2. Service Desk
3. Configuration
4. Rules
5. Define the correct queue in the View By
6. Choose Action
7. New Wizard
8. Define "Approval" as the value to be queried
Available operators are:- None= leave the space in black " "
- Approved= "Approved"
- Rejected= "Rejected"
- More information= "info"
-
Additional Information
The wizard will only query regular tickets.