Testing Email Configuration in Foglight - Troubleshooting tips (4353776)

After navigating to the Email Configuration page (Admin Console | Administration | Setup & Support | Email Configuration), and configuring the email settings and clicking "Test Configuration", the following can be seen:

Error: "Unable to send test email. Please check application log and Email configuration"

Within the FMS log files, the following can be seen:

YYYY-MM-DD HH:MM:SS.SSS ERROR [http-0.0.0.0-8080-10] function id: system:administration_email_configuration.98 - Error Sending Email

org.springframework.mail.MailSendException: Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: smtphost01.local, port: 25, response: 421
...
Caused by: javax.mail.MessagingException: Could not connect to SMTP host: smtphost01.local, port: 25, response: 421

1. Take a screenshot of the Foglight Email Configuration page, which shows each of the configured parameters and email the screenshot to your Exchange mail administration for your organization. Ask them, if the configured parameters are correct or if there is anything that needs to be added/removed.

2. Ensure the mail server is configured to accept SMTP connections from the FMS host. By default, the connections from the FMS may be rejected by the SMTP host.

If the mail administrator confirms the parameters are correct and no more needs to be added/removed, follow these troubleshooting steps:

3. Test the FMS' connectivity to the mail server:

a. ping the mail server's hostname and/or FQDN from the FMS to check for name resolution problems. Note: the IP Address can also be used to circumvent this step in the "Mail Server (Name or IP) field in the Foglight email configuration.

b. test to see, if you can connect to the mail service with telnet (if telnet is allowed on your network). "telnet servername portnumber" from the FMS:

telnet mail.server.name.or.ip 25

If successful, you receive a response such as:

220 site.domainname.com Microsoft Exchange Internet Mail Connector <ver number>

If you do not get the above message, the FMS cannot contact your mail server. Contact your mail administrator and show him these results.

A successful Foglight mail configuration "Test Configuration" will return:

Successful

"Email Sent. Please check your inbox".