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Title
Veeam agent cannot connect to the Veeam Enterprise backup manager -
Description
Veeam agent cannot connect to the Veeam Enterprise backup manager.
Below error is seen in the Veeam agent logs when Foglight trys to get the jobs from Veeam Backup Server. This issue is noticed in the Veeam Backup Manager version 9.5.0.711.
ERROR [Quartz[0]-16595] com.quest.veeam.agent.VeeamAgentImpl - Error occurs during collection. http_code=500 at com.quest.protection.sdk.common.ProtectionRequest.checkResponse(ProtectionRequest.java:139) at com.quest.protection.sdk.common.ProtectionRequest.execute(ProtectionRequest.java:110) at com.quest.veeam.sdk.common.VeeamRequest.execute(VeeamRequest.java:69) at com.quest.veeam.sdk.client.VeeamClientImpl.getJobs(VeeamClientImpl.java:210)
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Cause
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Resolution
This is an issue with the Veeam Backup manager as the API call Foglight fires to get the job details returns HTTP response 500 which suggests Internal Server Error.
Please contact Veeam support to fix the issue.
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Additional Information
Veeam admitted this was their defect. They will be fixing this in the next release before the end of 2017. Affected Veeam Enterprise Manager is version 9.5.0.711