K1000 redirect loop (4339558)

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Title

K1000 redirect loop
Description

Cannot access K1000 GUI due to "redirect loop" error.
Cause

DNS records need change, or SSL settings need reviewing.
Resolution

Make sure that in your DNS records the CNAME redirects to the fully qualified domain name instead of just the hostname of your K1000.

Alternatively, delete the CNAME record and create a new host A static record for kace.

If this happens only with Firefox and no other browser try clearing your cookies.

If redirect still happens, see:

http://kb.mozillazine.org/The_page_is_not_redirecting_properly

SSL considerations

Have SSL configured? The server may be trying to switch from http to https for a page.

For troubleshooting purposes, login to console with username/password netdiag/netdiag and issue command httpd80.

Are you using https://your.server.url/admin in your browser or http://your.server.url/admin?

Make note of the results and notify your Kace Support Engineer.
Additional Information

http://www.networking4all.com/en/support/domain+names/dns/cname-records/

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