"Error check for updates" when launching and sometimes hangs (4331741)

Window "Error check for updates" pops up when SQL Optimizer is launched. Sometimes Optimizer will hang at this point.

WORKAROUND 1:

Try to uncheck "Uncheck Perform this check at Startup". From within SQL Optimizer, click on Help | Check for Updates | Uncheck Perform this check at Startup. If the error shows and you cannot uncheck here, try to disconnect from internet, uncheck "Uncheck Perform this check at Startup" again, connect to the internet and see if issue persist.

WORKAROUND 2:

If the above does not help and the error still shows even when not connected in the internet, and If you have not done so, please uninstall then reinstall using a newly downloaded installer from Quest Support Portal. Here is the download link:

https://support.quest.com/softwaredownloads.aspx?pr=268440217

WORKAROUND 3:

Please perform below:
a. Start | Run | and enter REGEDIT
b. Navigate to this node:
HKEY_CURRENT_USER\Software\Quest Software\Quest SQL Optimizer for Oracle\8.7.0\Preferences\Common
c. On the right hand side look for "Perform Check for Updates at startup" node
d. Right-click on it and select Modify
e. Change Value Data field from 'T' to 'F'
f. Close registry and reopen SQL Optimizer

***DISCLAIMER***

Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry": http://support.microsoft.com/default.aspx?kbid=256986."

STATUS

Waiting for a fix in a future release of Toad for Oracle