During Install or Upgrade Waiting for product initialization (4324332)

During an install/upgrade or when applying a hotfix application stalls at “waiting for product initialization”

Possible causes:

1. Something was running on the server (possibly antivirus) that locked one of the files. The upgrade then does not remove the original keystore file and as a result the Query Engine uses the older keystore file, which does not work.
2. A proxy is set in Internet Explorer.
3. Storage Engine service cannot be started on the remote machine leading to the Data Engine service not being able to establish connection with Storage Engine

RESOLUTION 1

In the UCA install directory open DeploymentManager.exe, Click Tools and click Regenerate Certificates | Generate

RESOLUTION 2 (for cause number 2)

Either disable proxy or allow it to bypass for local addresses to make the Query Engine start responding again.

RESOLUTION 3

If there is not a need to keep the data, uninstall and reinstall of the product can be done. Making sure the directory is empty after uninstall.

RESOLUTION 4

If there is a need to keep the data. You will need to upgrade to the latest hotfix (if there's a newer one available). If server is on the latest hotfix, the only other option for keeping the data is to follow this procedure:

- stop all services

- copy the Storage folder somewhere safe

- uninstall and reinstall the product

- stop all services

-replace the Storage folder (making sure to delete the one created by the install first)

- start all services