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Foglight is unable to start: "Forge Server cannot load config file"
Description
Foglight server cannot be started. The following error can be found in the Foglight log file:
"FATAL [main] com.quest.nitro.startup.StartupConfigLoader - Forge Server cannot load config file"
Cause
The server.config file is unreadable, contains incorrectly formatted server.vm.option parameters, or cannot be found in the <Foglight Home>\config directory.
In one instance the server.vm.option parameters were incorrectly formatted. They were missing quotes around the values as follows:
server.vm.option0 = -xms96g;
server.vm.option1 = -xmx96g;
Following is how the options should appear:
server.vm.option0 = "-xms96g";
server.vm.option1 = "-xmx96g";
Resolution
Workaround 1
Confirm if the file is located in the <Foglight Home>\config directory.
If it exists, check the permissions on the file and confirm that the server.vm.option parameters are formatted correctly.
Workaround 2
Restore from Backup
Workaround 3
Confirm the Foglight Management Server version
Call Quest Support to request a copy the baseline server.config file.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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