Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
How does the Sybase_MDA agent "Database Error Log" rule work?
Description
How does the Sybase cartridge rule "Database_Error_Log Rule" obtain information from the database instance?
Cause
The Database_Error_Log rule reports the messages in the ASE error log matching the patterns in the Log Filter List (or Message Trap List) in the agent property. If Warning or Critical messages are detected, the rule sends an email to the database administrator the total numbers of Warning and Critical messages. The alarm message indicates the name of the Adaptive Server, the number of instances with the related error number, the severity level (Warning or Critical) and the current state of the Adaptive Server.
Resolution
This rule fires when messages are written to the ASE error log since the last collection cycle after meeting a set of user-specified filter patterns. When receiving an alert, the database administrator should review the server's error log and decide how to resolve the problem.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.