Return
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Title
INTERNAL - Cluster Service hangs or fails when we run backup. -
Description
Cluster Service hangs or fails when we run backup. -
Cause
From Microsoft: A minifilter driver calls FltQueryInformationFile to retrieve information for a given file. The file must currently be open.FltQueryInformationFile returns zero in any member of a FILE_XXX_INFORMATION structure that is not supported by a particular file system.Callers of FltQueryInformationFile must be running at IRQL = PASSIVE_LEVEL and with APCs enabled.Note Before calling this routine, call IoGetTopLevelIrp. If IoGetTopLevelIrp returns a non-NULL value, do not call the routine as this can cause a system deadlock. -
Resolution
WORKAROUND
1. Disable the FSDriver if not required (no file-system auditing performed on the server):
Quest Change AuditorPrevent FSDriver to LoadLocation: RegistryPath: HKEY_LOCAL_MACHINE\SOFTWARE\Quest\ChangeAuditor\AgentValue Name: DisableFileDriverValue Type: DWORDValue: 1 - Disable File Driver0 - Enable File Driver (default)STATUS
Issue fixed in version Change Auditor 6.9. The latest version of Change Auditor can be downloaded at: https://www.quest.com/products/
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Defect ID
TF00638628