At times Shareplex processes do not stop gracefully. This happens with Post when it is processing a large transaction. It also happens with other processes if they face abnormal conditions. In these situations when a "stop <process> " is issued, the status shows that the process is "stopping" and not "stopped by user". The only option left is to wait for the process to stop cleanly or issue a "shutdown force" of Shareplex which is a type of abnormal shutdown and results in all Shareplex processes being stopped even though the problem may exist with one process.
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