All licenses for customers with Order ID's are done through Netsuite.
Find the Order ID in Netsuite.
Check that they are currently under maintenance before proceeding with the license generation.
Open the company's information in another tab, where you can see the CUSTID and company name.
To start generating the license, go to Contracts - Nalpeiron License - New Nalpeiron License:
These are the fields that are mandatory for us to fill out:
The Sales Order needs to be filled out in this format: sales order #XXXX
The Item is the SKU for the product purchased and can be found on the Mapping Spreadsheet attached to this Tech Doc. Once it's filled out, it will populate the description.
The end user contact is the person requesting the license. If it is not found in Netsuite, it can be added by clicking the + sign right next to that field.
Then select the Send to user contact option.
Status is always Enabled.
Max number active clients allowed is how many licenses the client purchased.
The license type is perpetual.
Concurrency is OFF if the license is a local license and CLOUD if it is concurrent.
All the dates can be found in the Order information.
Once everything is filled out, click on SAVE.
Now go back to Contracts - Nalpeiron license - and click on the ID that was generated.
Now click on Get License Code:
Click on OK for both messages that will come up:
When the license code is generated, you will see that the email was sent here:
Click on View to see the Order Confirmation email that gets sent out to the client.
Let them know through the ticket that the email was sent out and they should have received the license key.