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Title
Tivoli Storage Manager - "There are no items to show in this view" -
Description
When attempting to add Exchange 2010 backups through the Add Storage Wizard in Recovery Manager for Exchange 4.8 and 4.9, user receives message "There are no items to show in this view" when backups were taken using IBM Tivoli Storage Manager 6.1 or 6.2.
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Cause
Recovery Manager for Exchange 4.8 and 4.9 do not support snapshot backups taken using Tivoli Storage Manager. Exchange 2010 only supports snapshot VSS backups.
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Resolution
No workaround is available, development will investigate future integration with snapshot backups taken using Tivoli Storage Manager 6.1 and 6.2, at this time there is no ETA (July 2010).
Update 1. Development will be adding support for TSM 6.2 and Flash Copy Manager for the upcoming maintenance release of Recovery Manager for Exchange 4.9.1, no confirmed ETA of 4.9.1 release. (Aug 2010).
Update 2. Support for TSM 6.2 and backups of Exchange 2010 has been added in Recovery Manager for Exchange 4.9.2. Please review page 49 of the Recovery Manager for Exchange 4.9.2 User Guide for instructions on how to Register Storages from VSS Snapshot Backups Created with Tivoli Storage Manager