Return
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Title
Read receipts received after archiving -
Description
Users are suddenly getting read receipts after archiving emails
Read receipts are being sent again for messages that a read-receipt was already sent for
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Cause
Archiving messages and using shortcuts has caused Outlook to think it needs to send read-receipts for messages -
Resolution
- Log on to the archive server
- Open the Registry Editor and expand Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Metalogix > ExchangePAM.
- If it does not exist yet, create a DWORD entry using the following information:
- Open the Services console, then restart the MAM Exchange Handler and MAPI services.