In some cases Technical Support may request that you run the Log Gather Utility which will provide them with a large amount of troubleshooting information. This utility can be ran on the Desktop Authority server or on client machines, depending on where the issue is occurring.
First browse to the "LogGatherUtil" folder on the machine that is having the issue.
Desktop Authority version 10.1 and above
C:\Program Files (x86)\Quest\Desktop Authority\Desktop Authority Manager\LogGatherUtil
For older versions of Desktop Authority:
C:\Program Files (x86)\Dell\Desktop Authority\Desktop Authority Manager\LogGatherUtil
NOTE: The folder paths listed above are the default locations. The "Desktop Authority Manager" folder may be located in a different location as this file path is configurable during an installation.
Desktop Authority version 10.1 and above:
C:\Program Files (x86)\Quest\Desktop Authority\Client Files\LogGatherUtil
For older versions of Desktop Authority:
C:\Program Files (x86)\Dell\Desktop Authority\Client Files\LogGatherUtil
Next run the Log Gather Utility.
When the utility completes it will have produced a .Zip file that contains all the files used in the troubleshooting process. This file can be larger than what is acceptable for email attachments; if this is the case your Technician will be able to provide a link to an FTP site for uploading.
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