Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Unknown status of Windows Time Service in Active Directory (AD) dashboard.
Description
Within the Summary tab of a particular Domain Controller, the status of the Windows Time service is unknown. It is confirmed that the Windows Time service is running on the AD host.
Cause
After running the following script: SELECT DisplayName, Name, ProcessId, State FROM Win32_Service WHERE Name="W32Time"
The output was: "w32time", which is incorrect (the letters W and T should be uppercase at all times).
Resolution
Change the Service name of the Windows Time service to W32Time. Foglight for AD agents are case sensitive and the service name should be in the default case.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
