Return
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Title
.eml or .msg attachments missing from tickets when using OAuth with Office 365 -
Description
When a user submits a ticket to the helpdesk that has a .eml or .msg attachment, the attachment is saved as a 1 byte file within Kace and has no content when opened in the helpdesk, or is simply missing.
A .eml or .msg attachment is an email attached to the email the user is sending.
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Cause
This is under investigation as Defect ID: K1-32111 -
Resolution
This is being targeted to be fixed in a future release.
UPDATE: This has been fixed with the release of 13.0. The upgrade file can be obtained here. Remember that as a new requirement, 8GB of RAM is needed in order to upgrade. More details are available on the release notes on the downloads page. -
Defect ID
K1-32111