Return
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Title
User's email profiles are missing in Outlook after performing Resource Updating. -
Description
User's email profiles are missing in Outlook after a successfull Resource Updating was performed. When login to their machine and start Outlook, they are prompted to configure outlook.
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Cause
This is caused by the Exchange AutoDiscover Service.
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Resolution
The Exchange Auto Discover Service needs to be suppressed as described in following Knowledgebase article:
SOL55118 - Autodiscover in Exchange 2007, 2010 and how it might affect EMWProf and the end users during migration:
- https://support.quest.com/Search/SolutionDetail.aspx?id=SOL51188&category=Solutions&SKB=1