Return
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Title
After entering the PagerDuty Account "Filed to retrieve information" error message and the FMS log has StatusCode: 401 -
Description
After entering information when prompt for PageDuty Account, validation result is giving errors "Failed to retrieve information, please try again later. If issue persists, contact Foglight support".
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Cause
The wong API key or port 80 and 443 are closed on the Foglight console host.
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Resolution
Resolution 1:
Validate the API Key is correctly entered and Proxy settings as well.
Resolution 2:
Check the Management log for "PagerDuty Http Exception: [StatusCode: 401, StatusLine: Unauthorized, bodyResult: ]."
The Foglight host must have access inbound and outbound to port 443 or port 80 for HTTP. Foglight uses this to communicate with the PagerDuty website. Please, check the firewall.
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Additional Information
Here is more proof what code 401 means from the PagerDuty website: https://v2.developer.pagerduty.com/docs/errors Code 401 -Unauthorized- Caller did not supply credentials or did not provide the correct credentials.