Return
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Title
WinRM credential failures for HyperV agents -
Description
HyperV agents would not connect to the HyperV servers and hence no data were collected. Below errors were seen in the agent logs.
2018-09-21 10:56:59.843 ECHO DEBUG [FilesCollector] com.quest.glue.core.remoteconnection.ConnectionPool - Unable to authenticate to http://xxxx:5985/wsman (namespace root) with credential 7c7bad09-5f9d-4cfb-854a-07c6d49a3fedcom.quest.glue.api.services.CredentialRejectedException: WinRM request to http://xxxx:5985/wsman failed: received HTTP/401 - credentials rejected -
Cause
While configuring the credentials of the agent, the incorrect domain name was used which caused the credentials to be rejected.
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Resolution
Please use the proper domain name along with the admin user under the mentioned domain for obtaining a successful connection to the HyperV servers and proper data collection on the dashboards.
