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Title
How is the "after hours" filter on insights calculated. -
Description
How is the insight filter "after hours" calculated. -
Resolution
To get data when you use an "after hours" filter on insights, you must have run a mailbox contents (EWS) data collection for the specific mailboxes for which you want the information.For information on how to set that up see the UCCS - Analytics Deployment Guide. https://support.quest.com/technical-documents/unified-communications-command-suite-analytics/8.1/deployment-guideIf you use an "after hours" filter in an insight, the following factors apply:• The time of the message is the local time for the message participant, as determined by the time zone set for the participant in Outlook.• When a message is received, the receipt time is based on the time zone that the recipient has set in Outlook.• The work day is as defined in the participant’s Outlook calendar.• The time when the message was sent or received is set when the data is collected.Time-of-day and "after hours" data is not collected for Exchange 2007.For more detailed information on filters have a look at the "Modifying UCCS - Analytics insights" section in the user guide. https://support.quest.com/technical-documents/unified-communications-command-suite-analytics/8.1/user-guide