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Title
Error installing collector: "Failed to get_available_oracle_homes on Middleware host ..." -
Description
Error installing collector: "Failed to get_available_oracle_homes on Middleware host ..."
The full error message from installer.log:
Wed Mar 30 13:36:09:727 2011: EXCEPTION
Message(SCException): "API function: "Retrieving installed Oracle homes" ("getOracleHomesInternal") Failed. Return Code: "-9999", Return Message: "Failed to get_available_oracle_homes on Middleware host hostname.domain.com""
Message(User): "An internal issue has occurred.
Please retry the last operation to continue the installation process.
If this attempt also fails, please contact Quest Support." -
Cause
Mismatched 32-bit Oracle client with 64-bit Middleware installation.
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Resolution
Install 64-bit Oracle client on Middleware machine to use with 64-bit Middleware agent.