Quest Support Portal and Akamai Download Manager problems (4265765)

I am having problems downloading Quest products from Support Portal. Added the product to the Add to Download, however, it seems Support Portal does one or any of the following:

1. Freezes
2. Loses selected files to download
3. Prompts for Support Portal login credentials
4. Stays in a loop prompting to select additional download choices
5. Cannot find the files selected

(Refer to the attachment for screenshots)
There are two ways to download from within Support Portal, the single file method (the quickest and simplest method) or using the Akamai Download Manager (multiple-item batch method) to bundle items to download.
 

1. Type support.quest.com in the address bar.
2. Enter the email and password Support Portal credentials.
3. Click on the Sign In button
4. In the download section, type the first few letters of the product in the product field
5. From the drop menu, select product
6. Click on the blue Go arrow icon
7. Select the desired download by click its green download button
8. Wait for credentials to be verified.
9. The quickest way to download a single file download:
   At the bottom of the list click on the Skip link of the Skip the Download Folder and download now selection.
   
   
   -OR-

Select multiple items to be bundled.

1. The Akamai Download Manager can be used. It will need to be downloaded.
2. One can view the contents or start Download process by clicking on either link.
3. From here, one can select the View Download folder options.