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Title
ExpertAssist remote control attempt generates the error "The page cannot be displayed" -
Description
ExpertAssist remote control attempt generates the error "The page cannot be displayed". -
Cause
It is most likely an issue with Cisco's Skinny Client Control Protocol (SCCP) which sends messages over TCP port 2000 by default.The message “the page cannot be displayed” appears instead of the ExpertAssist login screen when accessing a computer remotely via https://computername:2000. This can occur when using Cisco PIX VPN.It is most likely an issue with Cisco's Skinny Client Control Protocol (SCCP) which sends messages over TCP port 2000 by default. -
Resolution
Try pinging the workstation using the Fully Qualified Domain Name (FQDN), NETBIOS Name, or IP Address. For troubleshooting purposes, it is assumed that DNS and WINS are working correctly on the network. Check whether Conduits or Access Control Lists (ACL)'s are configured on the Cisco Secure PIX Firewall—The Private Internet eXchange (PIX) Firewall.
Change the port in the Desktop Authority Manager Remote Management element from 2000 to 3000. Save and replicate. Make the necessary changes on the PIX Firewall. The ExpertAssist utility does not need to be reinstalled; just log off, and then log on to the machine.
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