During installing Performance Analysis (PA) the following error occurs:
-Validating components' connectivity
ERROR: + The database operation failed. + Connection Details: + Host: 'MYHOST' + Instance: 'clarify' + User: 'quest' + TNS Listener Port: 1578 + Generated the following exception: + ORA-12705: invalid or unknown NLS parameter value specified + PRESS TO CONTINUE:
or
Message(SCException): "API function: "Setting up agent; please wait" ("scSetupInternal") Failed. Return Code: "-1020208", Return Message: "Setup With NLS_LANG Failed""
Message(User): "An internal issue has occurred.
Please retry the last operation to continue the installation process.
If this attempt also fails, please contact Quest Support."
Stack Trace:
utils.exceptions.SCException: API function: "Setting up agent; please wait" ("scSetupInternal") Failed. Return Code: "-1020208", Return Message: "Setup With NLS_LANG Failed"
CAUSE 1
Different NLS parameter settings on middleware host and database host.
CAUSE 2
Java incompatibility using the Java 1.4.2 version.
CAUSE 3
Incorrect PA installer used for the monitored host platform.
RESOLUTION 1
RESOLUTION 2
Upgrade the java version to 1.6.0_43 or higher.
RESOLUTION 3
Ensure that the PA agent installer you are using is for the correct platform. In one case, the wrong installer (D_PAO_Agent_70466_Hpux_64.bin) was used for HP-UX Itanium (IA64) instead of the correct installer for this platform (D_PAO_Agent_70466_Hpux_ia.bin)
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