Return
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Title
No SNMP traps and alarms are raised -
Description
SNMP traps and alarms are not raised anymore and the Integration module is not visible in the dashboard.
The following error can be found in the log files:
2014-05-09 12:51:26.442 ERROR [http-0.0.0.0-8080-39] org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/Integration].[IntegrationXMLProcessor] - Servlet.service() for servlet IntegrationXMLProcessor threw exception
com.quest.nitro.service.topology.TopologyTypeNotFoundException: ConfigurationItem
... -
Resolution
The issue can be solved by disabling and re-enabling the Integration cartridges.
- Go to "Administration | Cartridges | Cartridge Inventory"
- Find the cartridges: Integration + IntegrationAgents
- Select both cartridges and click on "Disable"
- Once they are disabled, click on "Enable"
Disabling and re-enabling the cartridge will reload all configuration, dashboard, functions, etc.