Return
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Title
0x52e Logon failure unknown user name or bad password -
Description
Unable to log into remote computer with the following error returned: 0x52e Logon failure: unknown user name or bad password.
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Cause
The password for the RSC admin account has been changed in Active Directory but has not been updated within Remote Support Center.
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Resolution
Log into the Remote Support Center console and click the Settings menu | Application Configuration.
At the bottom of the page in the ‘Administrator Account Settings’ click the Modify button on the right then re-enter the new password for the account and click Save.
Remote control should now work as expected.