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Title
Getting an empty screen when opening the agent properties dashboard -
Description
When opening the agent properties dashboard ("Administration | Agents | Agent Status | Edit Properties"), nothing appears. The dashboard stays empty. -
Cause
An Apache webserver is used as a proxy server (mod_proxy), as a single point of access to several application servers in the domain.
In the Apache configuration file httpd.conf the following parameter is set:
"Headers always append X-Frame-Option DENY"
This stops the dashboard from being displayed properl.
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Resolution
Remove the option "Headers always append X-Frame-Option" or set it to "ALLOW".
Restart the Apache webserver that it can pick up the configuration.
When using custom dashboards, look at also solution 253200.
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Additional Information
When switching on the dev tools of the browser, the following will appaer: Refused to display 'https://myFMS/console/admin/agent/browseAgentProperties.action?propertyPath=' in a frame because it set multiple 'X-Frame-Options' headers with conflicting values ('DENY, SAMEORIGIN'). Falling back to 'deny'.