Return
-
Title
Database rules are not sending email notifications when an alarm is generated -
Description
The database rules have been configured Administration dashboard to send an email notification every time one of the rule fires. However when an alarm is generated, the email notification is not received.
When testing the "Mail Server Settings" for one or more rules, the test email is received as expected.
-
Cause
Rules that control email notifications for databases are disabled or missing. -
Resolution
Check that the rules that controls the email notifications are "Active".
These rules are:- For SQL Server = "DBSS-EmailNotification_Rule_General"
- For Oracle = "DBO-EmailNotification_Rule_General"
- For DB2 = "For Oracle = "DB2-EmailNotification_Rule_General"