Return
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Title
A migrated account from Lotus Notes to Exchange could not be configured within an Android Outlook mobile application. -
Description
Migration for Notes to Exchange Environment Details (MNE):
MNE: 4.12.1.11 Windows 2008 R2 64 US Sp1 virtual on VMWare.
SQL: SQL server 2012 Windows 2008 R2 virtual.
Exchange: Exchange 2010 Update Roll-up 9, On premise Windows 2008 R2 64Bit SP1 virtual.
Lotus Notes Client: 8.5.3 FP6
Domino Server: 8.5.3
Outlook: Outlook 2010 64Bit v2.0.17
App: Outlook for Android v2.0.12
The following steps were encountered:
1)
A - Migrated Lotus Notes to Exchange account was successfully migrated with MNE and tried to configure the Outlook for Android app with that account. Unfortunately this step did not work.
B - Configuring the same account on an Apple device did work successfully.
C - Reconfiguring the same account on the Outlook for Android app for the second time worked successfully.
2)
A - A newly created account on the Exchange Server worked successfully with the Outlook for Android app.
B - Configuring the same account on an Apple device also worked successfully. -
Cause
Outlook for Android app v2.0.12 -
Resolution
The issue was resolved by installing the Outlook for Android app v2.0.17