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Title
How to configure the Exchange agent to log on as a service? -
Description
Exchange agent accounts must be assigned the "Log on as a service" policy, otherwise the data collection is disabled and results in error - Foglight Agent Manager log:
The remote service is not running, so data collection that depends on this service will not be available. Check that the agent account has the Log on as a Service right. This error may be generated if the monitoring agent uses an account that does not have permissions granted to use this policy, or if the .\Windows\RemoteCommandService.exe file or the Quest Remote Command Service are corrupted or missing. -
Cause
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Resolution
Permissions to access this policy can be granted using the Group Policy Management Editor in the monitored environment
Instructions:
- Start the "Group Policy Management Editor" by opening the "Control Panel" and selecting "Administrative Tools | Group Policy Management."
- In the Group Policy Management Editor window that appears, in the left pane, click on "Default Domain Policy | Computer Configuration | Windows Settings | Security Settings | Local Policies | User Rights Assignment".
- In the right pane, locate the "Log on as a service" policy.
- Double-click the Log on as a service policy.
- Click "Add User or Group" and then select "Users, Computers, Service Accounts or Groups" dialog box appears.
- Add the account used by the agent to access the monitored environment, and click "OK".
- In the "Log on as a service" properties dialog box, click "OK".
- On the monitored server, delete the "..\Windows\RemoteCommandService.exe" file.
- Deactivate and activate the monitoring agent
- Start the "Group Policy Management Editor" by opening the "Control Panel" and selecting "Administrative Tools | Group Policy Management."
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Additional Information
configure, EXCH