How to Enable Debug Logging for Troubleshooting (4218417)

This step-by-step article describes how to turn on or turn off  Extended Logging in Recovery Manager for Exchange. System Administrators and Quest Support can use the Extended Logging feature of Recovery Manager for Exchange to help troubleshoot issues.

When Extended Logging is turned on, Recovery Manager for Exchange  writes additional data to its  log files, which have a .log file name extension. By default, the log files are located in "C:\ProgramData\Quest\Recovery Manager for Exchange\Log Files\"

In Recovery Manager for Exchange:

1. Click on the console tree root
2. Select Action | Settings
3. Click the Logging tab
4. To enable Extended Logging, put a checkmark next to 'Enable extended logging'
5. To disable Extended Logging, remove the checkmark next to 'Enable extended logging'
6. Note the path to the log files
7. Click Ok
8. Stop the Quest Operator Requests Server and Quest Recovery Manager Task Scheduler services
9. Navigate to where the logs are written (as noted in step 7)
10. Backup all of the log files found in the Log Files folder and then delete them
11. Restart the services
12. Once debug logging has been enabled, reproduce the issue.
13. After the issue has been reproduced please disable debug logging to ensure the logs do not get extremely large.

You can then upload your Log files to your Service Request directly here

https://support.quest.com/search-service-request

Enabling Extended Logging may increase the log files significantly. This option should only be used for diagnostic purposes and should be disabled when not required.