PowerControls license not working. (4048013)

Title: PowerControls license not working.
Date: 08/10
Product & Version: PowerControls
OS Version: All
Module & Version: N/A
Application version: N/A


Symptoms:
The customer installed PowerControls onto the NetVault Backup Server, as well as the license key and fails. The Exchange Server is on a different machine.
The license key was written on an Email and not supplied as an attachment. The customer then generated a text file and placed the PowerControls key text within that text file and saved it. The customer then changed the ending of the file type from "txt" to "ini" and saved again. This license ini file was stored on the PowerControls machine. Then the PowerControls was launched and browsed to the NetVault Server and pointed to the license ini file and this is where the license failed to install.