The Netvault GUI shuts down after a new drive has been added (4046942)

Date: May-07
Netvault version: All
OS version:All
Plugin version:N/A
Application version:N/A

Description:
Cannot start Netvault GUI after adding new drive

Symptoms:
10/15 seconds after starting the GUI shuts itself down with the following messages:
'failed to reinitialize driver', 'failed to send message on lingering connection'

Solution/workaround/procedure:
This problem could be due to a corrupt media database.
To check if that is the case please do the following:

-Stop the Netvault service
-Rename the media database (~\NetVault\db\MediaDatabase --> \NetVault\db\MediaDatabase.copy).
-Restart the Netvault service. Netvault will automatically generate a new media database.
-Check that the GUI now works

If that is the case:

-Stop the Netvault service once more.
-In the copy of the media database delete the following files.

~\NetVault\db\MediaDatabase\Records\DeviceTree
~\NetVault\db\MediaDatabase\Indexes\DeviceTree

-Rename the copy of the media database back to it's original name (~\NetVault\db\MediaDatabase.copy --> \NetVault\db\MediaDatabase).
-Restart the Netvault service.
-Open the Device Management window which should now be empty.
-Readd the Librarys/drives except for the most recent one.
-Stop the Netvault service.
-Check that the GUI works.

If that is the case :

-Readd the most recent drive in Device Management.

The GUI should now work correctly

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Version Française disponible: 00002208
Deutsche Version zur Verfügung: 00002207

Please refer to the text above