INTERNAL - NetVault: FASTRecover Agent on Windows 2000 (4046824)

Date – 10/09
Affected Product & Version – NetVault: FASTRecover Agent 3.1
Affected Module & Version – n/a
OS Version – Windows 2000
Application Information – n/a


Description:
This is an internal only workaround for existing Windows 2000 customers.


After successfully installing the agent software, the server is rebooted, but the NetVault: FASTRecover (NVFR) service does not start.

Symptoms:
A popup window appears shortly after reboot saying:
“At least on service or driver failed during system startup�

When attempting to start the NVFR service via the Windows Services tool, an error appears saying:
“Could not start the NetVault: FASTRecover Agent service on Local Computer
Error 1053: The service did not respond to the start or control request in a timely fashion.�

The NVFR log [nvfr_home]\log\hdrv.txt says:
“2009/10/23-16:35:36.750 SEQ (0x00000000) (e) TID (0x00000268) DMSJ (0x00000100) 00000008 system error 2 opening driver
2009/10/23-16:35:36.750 SEQ (...