VaultDR online - Failed to create handle to set IO parameter for OFM (4046602)

Title: VaultDR online - Failed to create handle to set IO parameter for OFM
Date: Aug-07
NV Version: NV7.x
OS Version: Windows 2000

Description:
This article explains why this error happens and provides a solution.

Symptoms:
When attempting to run a backup using the hot DR plugin you receive the following error messages within the netvault binary log.

Job Message 2003/09/22 09:05:23 184 Data Plugin BKB1 Set OFM's I/O parameters WIP to 3 and SyncTimeout to 300
Error 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to create handle to set IO parameter for OFM. The system cannot find the file specified.
Warning 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to set OFM's I/O parameters WIP and SyncTimeout

and the failure to set the IO parameters is causing the rest of the job to fail :

Background 2003/09/22 09:05:23 184 Media BKB1 Sent Plugin space left estimate of 85288 Mb
Job Message 2003/09/22 09:05:23 184 Data Plugin BKB1 Backup partition table for device Disk 0 successfully
Job Message 2003/09/22 09:05:23 184 Data Plugin BKB1 Start Sync partition C:
Error 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to do DeviceIoControl to sync partition (C:). Incorrect function.
Error 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to sync partition Partition 1 - NTFS - (C:)
Error 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to backup partition Partition 1 - NTFS - (C:)
Job Message 2003/09/22 09:05:23 184 Data Plugin BKB1 Start Sync partition D:
Error 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to do DeviceIoControl to sync partition (D:). Incorrect function.
Error 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to sync partition Partition 2 - NTFS - (D:)
Error 2003/09/22 09:05:23 184 Data Plugin BKB1 Failed to backup partition Partition 2 - NTFS - (D:)

1. Uninstall your current hot VaultDR plugin from the affected machine

2. Search your OS drive for the OFM driver ofmlvdrv.sys & delete all
instances of it. Also check the system32\drivers directory for occurences of this file.

3. Reboot the machine

4. Download from our website:

http://www.bakbone.com/products/downloads/default.asp

Then install the new plugin in the usual manner. Further documentation can be found on the following link:

http://www.bakbone.com/docs/VaultDR_System_Users_Guide.pdf

5. OFM driver is now installed by the NPK, no need to run
setuplv.exe manually
To activate the EOFM driver it is still necessary to reboot the machine.

6. After the reboot check the system32\drivers directory for the
ofmlvdrv.sys file, as this is the new location for the ofm driver.

===================================
Version française disponible ID
Deutsche Version verfügbar ID