Enabling Network Compression under NV 8.0 causes jobs to fail. (4046359)

NetVault: Backup Technical Bulletin
November 2007

For all BakBone Software customers who have installed or upgraded to NetVault: Backup Version 8.0.x, we would like to take this opportunity to inform you of an important note regarding the use of Network Compression during your backup jobs

Problem description of the issue:

Using Network Compression will cause all backup jobs to fail with a Channel error. Selecting the channel error from the log will reveal the following Error message:
NET :5520 71 10053 175835 Fatal error during TCP receive: Connection aborted due to timeout or other failure


Resolution: Deselect Network Compression on the Advanced Options tab of your backup jobs.


You can be assured that our development team is actively working on a fix for this issue. BakBone strongly recommends that users pay full attention to the system and NetVault logs that are generated and check the integrity of the data with regular restores.


BakBone Software is dedicated to providing friendly, expert advice to NetVault customers. Our highly trained professionals are available to answer your questions, offer solutions to your problems and generally help you make the most of your NetVault purchase. Log on to our web site, or contact our Helpdesk, for more information.