Informix CLI backups or restores hang (4045869)

Title: Informix CLI backups or restores hang
Date: Jul 07
NV Version: All
OS Version: All
Application version: All
Plugin version: All

Description: Changes that have to be made to prevent CLI-based Informix jobs from hanging

Symptoms: You initiate an Informix CLI backup or restore job using onbar. The job successfully gets submitted to NetVault and starts, but then just hangs in a state of "Writing". GUI backup jobs work.

When a job is run from the GUI, the processes are owned by root. When they are initiated from Onbar, they most likely are not. This will lead to a problem if the NetVault temp folder is not writable by this user (you can check the location of temp in nvconfigurator -> General). NetVault can't write the index, and unfortunately the Informix plugin doesn't report this and instead just hangs. Trace will show
Failed to open /export/netvault/temp/09481094810000000001 error Permission denied
or similar.

To resolve this, change the permissions on your NetVault temporary folder. On Unix, chmod 777 will probably be easiest.

SFDC solution number:
English version available ID 2423
Version française disponible ID
Deutsche Version verfügbar ID