Cannot use Network Share Backup facility to backup Samba, Snap Appliance or Mac OS X shares (4045467)

Title: Cannot use Network Share Backup facility to backup Samba, Snap Appliance or Mac OS X shares

Date: Sep 07
Product & Version: Netvault:Backup 7.4.x
Module & Version: File System plugin 7.x
OS Version: Windows
Application version: N/A

Description: This documents explains why you may be unable to backup Samba, Snap Appliance or Mac OS X shares using the Network Share Backup facility available in File System plugin 7.x.

Symptoms:
Trying to access the share after having correctly configured the Domain, Username and Password fields in the "Connect As" dialog box results in the error "Failed to Connect to this Network Share!".
The share resides on a non-Windows system that is emulating Windows Network shares using the CIFS (Common Internet File Sharing) protocol.

At the present time network shares provided by non-Windows operating systems are not supported and problems may be encountered if they are used. The following text is taken from the Administrator's Guide, chapter 16.2.1.a:

"Limitation of Network Share Backup - Currently this support is limited to Windows Network Shares. Problems might be encountered if this feature is used to backup CIFS-compatible shares such as Samba, Snap Appliance Filers, Mac OS X Shares. This includes the inability to backup files with certain filename encoding or lengths, changing the filename while backing them up, or not restoring the permissions correctly."

There is no workaround for this.

SFDC solution number:
English version available ID 2568
Version française disponible ID
Deutsche Version verfügbar ID