Library appears 8, 16 or 32 times when attempting to add it through NetVault. (4045413)

Date: 14-06-2011
Affected Product: Netvault Backup
OS Version: ALL
Plugin version: N/A
Application version: N/A
Versions: ALL


Description: Library appears 8, 16 or 32 times when attempting to add it through NetVault.


Symptoms:

When adding a Lib in Netvault the lib and drive(s) will show up 8,16 or 32 times using all SCSI ids in Add Library.
Looking at the Hardware inventory in the Operating system there will also be normally 16 (sometimes 8 or 32) libraries and drives showing. This is because all SCSI Ids have been populated by the SCSI subsystem with this device.

Solution/Procedure/Workaround:

This is a known SCSI issue on all OS's and is caused initially by the Library and Drive (or the Library and another unrelated device) picking up the same SCSI and LUN id.
This can normally be resolved by refreshing the hardware inventory or restarting the server.