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Title
Failed to connect to DAV server at address ..., port 37453 -
Description
Title: Failed to connect to DAV server at address ..., port 37453
Date: 05/2010
Product & Version: NVBU 8.5 build 39
OS Version: Windows
Module & Version: NV SmartDisk 1.0.1
Application version:
Symptoms:
When trying a backup to a Windows smartclient with 8.5 build 39 and Smartdisk 1.0.1 or later through a firewall, the backup of the main stream works but when it gets to storing the backup index, the following error occurs:
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.
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Storing backup index
Failed to connect to DAV server at address ..., port 37453
Failed to connect to DAV server at address ..., port 37453
Failed to connect to DAV server at address ..., port 37453
Failed to connect to all known addresses for device '....'
Failed to connect to device '...'
Stream has gone down
Failed to write backup index to media
Failed when finalizing the backup
Job manager lost message channel unexpectedly
Fatal Error: Backup Lost Message Channel Unexpectedly
Job Status: Backup Failed
Finished job .., p -
Cause
A software or hardware firewall might be blocking communications. Check your Windows firewall, Linux Iptables or Unix IPFilter.
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Resolution
Open the SmartDisk Server's firewall port 37453 for bi-directional TCP and UDP traffic.
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Additional Information
BakBone SFDC Solution Number: 00005649