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Title
Backup of client to DR fails with RDA library load failed -
Description
Backup of Linux client to DR fails with RDA library load failed
Binary log extract:
Job Message 2017/11/23 16:28:00 84 Media NVBU01 Job has been assigned device 'Quest DR (DefaultGroup/DR1) - DR01'
Error 2017/11/23 16:28:00 84 Data Plugin linux_client Info Function Failed: 'Operation failed'
Error 2017/11/23 16:28:0084 Data Plugin linux_client RDA library load failed. Please check vendor's platform requirements
SevereError 2017/11/23 16:28:0084 Data Plugin linux_client Failed to initialize backup stream
From NetVault trace :
0 DRLAYER ??? 20109 247 0 143844863333 Unable To Load RDA Library FromDefault And External Install Path
0 DRLAYER ??? 20109 3 0 143844863339 RDA library load failed. Please check vendor's platform requirements
0 PLGLIB ??? 20109 2062 0 143844863665 ForeignRASConnectToDevice() for foreign RAS device failed
From /var/log/librofsDell or /var/log/librofsoca.log logs file:
2017-11-23 16:28:47 nvfs[20131]: [20131] ERROR: [ RDA_OPEN_SERVER ] Failed to resolve server host name: DR01 getaddrinfo error:-3 (c000000100000001)
2017-11-23 16:28:47 nvfs[20131]: [20131] ERROR: [ROFS-OCA] Failed(error c000000100000001) to get server(DR01) info (c000000100000001)
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Cause
Client unable to resolve DR network name or IPaddress
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Resolution
1. check DNS from client to DR using nslookup or host commands as below. If not resolved create DNS entries on DNS server.
Nslookup DR_Name
Nslookup <ipaddress of DR>
Host DR_Name
Host <ipaddress of DR>
2. check DNS from DR to client and update DNS server where required.
network --nslookup --destination <ip address | hostname>
3. if fixing DNS does not fix the backup problem, put entry for the DR in the Linux host file