Return
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Title
Error: The specified file could not be decrypted - Core UI inaccessible. -
Description
OS: Windows Server 2012
Unable to access the core UI
Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'.System.Security.Cryptography.CryptographicException: The specified file could not be decrypted.at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)at Replay.ServiceHost.Implementation.Configuration.RegistrySerializer.SetPropertyValue[T](PropertyInfo property, T value, RegistryKey regKey, Boolean encrypted)at Replay.ServiceHost.Implementation.Configuration.RegistrySerializer.DeserializeFromRegistry[T](T value, RegistryKey regKey, Type type)at Replay.ServiceHost.Implementation.Configuration.RegistrySerializer.DeserializeFromRegistry[T](T value, RegistryKey regKey, Type type)at Replay.ServiceHost.Implementation.Configuration.RegistryConfigurationService.ReadDataFromRegistry[T](String name, T& value)at Replay.ServiceHost.Implementation.Configuration.RegistryConfigurationReader.ReadSetting[T](String name)at Replay.ServiceHost.Implementation.Configuration.ConfigurationExtensions.ReadSingleSetting[T](IConfigurationService configurationService, String name)at Replay.Core.Implementation.Agents.AgentsService.ReadAgentProtectionSettings(Guid id)at Replay.Core.Implementation.Agents.AgentsService.ReadAgentProtectionSettings(IAgent agent)at Replay.Core.Implementation.Agents.Agent.get_DisplayName()at Replay.Core.Management.StatusSummary.StatusSummaryManagement.GetAgentsDashboardInfo(AgentDashboardInfoCollection agentsInfo)at Replay.Core.Management.StatusSummary.StatusSummaryManagement.GetDashboardInfo() -
Cause
The issue occurred after installing Windows update KB3004375 -
Resolution
- Open the Control Panel and click Programs and Features
- Click View installed updates
- Select the Windows update for KB3004375 and click Uninstall
- Stop AppAssure services
- Reboot the core server
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Additional Information
Windows 2012