After an upgrade of the Core Service, the Service will not start. In the Apprecovery logs, the following sequence of events is laid out:
INFO 2013-12-26T16:05:55  – Events.CoreService.CoreServiceStartedEvent
The AppAssure 5 service on host has started
ERROR 2013-12-26T16:05:56  – Replay.Core.Service.CoreService ()
Caught exception during service start
System.IO.DirectoryNotFoundException: Physical path cannot be found.
at Replay.Core.Service.CoreService.OnStart(String args)
DEBUG 2013-12-26T16:05:56  –
Service stopped. Sending ‘ServiceStopped’ status
The Core may have been installed onto one volume and then moved to a different volume than previously. There is a common practice in keeping installed programs off the system volume. When verifying the AppRecoveryInstallation.log there are no install errors or failures. During installation of the Core Service, residual left over information from previous files may revert the “physical path” back to the very original location. Thank can be changed in the registry in order to resolve the problem.