After an upgrade of the Core Service, the Service will not start. In the Apprecovery logs, the following sequence of events is laid out:
INFO 2013-12-26T16:05:55 [9] – Events.CoreService.CoreServiceStartedEvent
()
The AppAssure 5 service on host has started
ERROR 2013-12-26T16:05:56 [9] – Replay.Core.Service.CoreService ()
Caught
exception during service start
System.IO.DirectoryNotFoundException: Physical
path cannot be found.
at
Replay.ServiceHost.Implementation.Hosting.WebServer.VerifyServerConfiguration()
at
Replay.ServiceHost.Implementation.Hosting.WebServer.StartListening()
at
Replay.Core.Service.Core.Start()
at
Replay.Core.Service.CoreService.OnStart(String[] args)
DEBUG 2013-12-26T16:05:56 [9] –
Replay.Common.Implementation.Services.ServiceStatusReporter ()
Service
stopped. Sending ‘ServiceStopped’ status
The Core may have been installed onto one volume and then moved to a different volume than previously. There is a common practice in keeping installed programs off the system volume. When verifying the AppRecoveryInstallation.log there are no install errors or failures. During installation of the Core Service, residual left over information from previous files may revert the “physical path” back to the very original location. Thank can be changed in the registry in order to resolve the problem.
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