While connecting to Shareplex Manager after installation you get this error "Unable to connect to Shareplex Web Services".
The user is able to install and start the web-services for SharePlex Manager with no error. However, SharePlex Manager cannot connect to the web services. The foglight log indicates that the foglight server cannot connect to the web-services. A log file is not created in the web-services log directory.
The problem starting the web-services is due to missing file required for web services .
To Investigate start the web-services interactively to attempt to get information why the foglight server could not communicate with the web-services with the command
The output from this command indicates if there is a problem starting the web-services because there was a missing file. The file that was missing is md5.so. To see if a dependency files are missing run this command
>ldd md5.so (file name)
The output from "ldd md5.so" indicated that /lib/libcrypto.so.2 was missing from the system.
The web-services for SharePlex Manager requires /lib/libcrypto.so.2.
A symbolic link named /lib/libcrypto.so.2 was created to an existing and compatible libcrypto.so file on the users system. In this case, libcrypto.so.4 existed on the user's system.
Run the command below to create a symbolic link:
>ln -s /lib/libcrypto.so.4 /lib/libcrypto.so.2
Once this was done the SharePlex web-services starts up.
Indicates that there are 3 processes running. Also, the production-3000.log file was created in the log directory.