Support: What is Support's policy on installations and upgrades?
Here at Technical Support it is Quest’s policy not to be on call for assistance with Upgrades or Installations as we deal with break/fix issues at time of the problem. However, we will provide you with as much information as we can to help you to be successful on your upgrade. Should you run into a problem during the upgrade or Installation we would recommend opening a Service Request and we will respond as quickly as possible to address any issues you may have encountered. Most installations and upgrades proceed without issues.