When attempting to automate the creation of Outlook Profiles using KB https://support.quest.com/desktop-authority/kb/189167 the process fails in some cases for Outlook 2013 with Exchange 2013 as the manual creation of the mailbox does not always work.
Exchange Settings and certificate issues can cause manual creation to not work which in turn stops DA from creating the profile
If correcting the manual profile creation issue is too time consuming, an easy work around is to automate the autodiscovery using Zero Config.
1. In Desktop Authority add a new Registry element
3. Now when the Users log in and start Outlook, the Profile will be automatically configured without any User input.